Optical Retail Technician - Patient Experience

Now Optics; Escondido (CA); On-site; USD 38,000 - 45,000; Full time

Benefits offered by this job

Medical, dental, vision

Life insurance

Paid time off

Eyewear discount

Identity protection

Pet insurance

EAP

Sales commission

Job summary

Physicians Eyecare Group is seeking a Doctor Technician to provide outstanding customer service to patients in our on-site store environment. You will work closely with the clinical team to ensure a seamless transition from clinical services to retail, supporting a positive patient experience.

The role emphasizes teamwork, regulatory compliance, and delivering high-quality service while achieving store and clinical metrics.

Qualifications

• 1+ year of customer service experience.
• Able to multitask and adapt to business needs.
• Associate degree or higher; enrolled in program.

Responsibilities

• Greet patients and identify needs to assist sales.
• Coordinate with retail and clinical teams to ensure a smooth patient experience.
• Schedule and confirm appointments.
• Maintain HIPAA-compliant patient records.

Skills

Customer service

Multitasking

Communication

MS 365

Optical experience

Education

Associate degree

Job description

Physicians Eyecare Group is seeking a Doctor Technician to provide outstanding customer service to patients in our on-site store environment. You will work closely with the clinical team to ensure a seamless transition from clinical services to retail, supporting a positive patient experience.

The role emphasizes teamwork, regulatory compliance, and delivering high-quality service while achieving store and clinical metrics.