Optical Retail Patient Care Technician

nowoptics; California (MO); On-site; USD 38,000 - 45,000; Full time

Benefits offered by this job

Medical coverage

Dental coverage

Prescription drug coverage

Life insurance

Disability insurance

Free eyeglasses

Identity theft protection

Pet insurance

Paid time off

Professional development

EAP

Sales commission opportunities

Job summary

Physicians Eyecare Group in-store Doctor Technician role focuses on delivering outstanding patient care and a seamless flow between clinical services and the retail team. You will greet patients, support store operations, and help ensure accurate records while promoting products and services.

The position emphasizes collaboration with PEG doctors, adherence to clinical standards, and a pathway for professional development within a dynamic, benefits- rich environment.

Qualifications

• 1+ year of delivering outstanding customer service to patients or customers.
• Ability to multitask, prioritize and adapt in a team environment.
• Effective communication with a diverse group of people.
• Associate degree or advanced certification beyond high school.

Responsibilities

• Greet patients/customers and identify needs to support sales and service.
• Coordinate with retail and clinical teams to meet store goals.
• Assist management with patient complaint resolution and order statuses.
• Ensure HIPAA-compliant handling of patient records and confidentiality.
• Support clerical tasks, lens assembly, and edge work to expedite delivery.

Skills

Customer service

Multitasking

Communication

Adaptability

Education

Associate degree or higher

Tools

Microsoft Office 365

Job description

Physicians Eyecare Group in-store Doctor Technician role focuses on delivering outstanding patient care and a seamless flow between clinical services and the retail team. You will greet patients, support store operations, and help ensure accurate records while promoting products and services.

The position emphasizes collaboration with PEG doctors, adherence to clinical standards, and a pathway for professional development within a dynamic, benefits- rich environment.