Patient Care Technician — Optical Front Desk

Now Optics; Clovis (CA); On-site; USD 35,000 - 45,000; Full time

Benefits offered by this job

Medical & dental coverage

Free eyeglasses

Paid time off

Professional development

Commission on sales

Job summary

Physicians Eyecare Group in California is seeking a Doctor Technician to deliver outstanding customer service at the store entry, guiding patients through the visit and promoting available eyecare products and services. You will coordinate with the clinical team to ensure a smooth patient journey and maintain accurate records.

The role emphasizes patient experience, teamwork with retail staff, and adherence to HIPAA.

Qualifications

• 1+ year of customer service experience, ideally in healthcare or retail.
• Effective communication with a diverse patient base.
• Ability to multitask and adapt to changing needs.

Responsibilities

• Greet patients and facilitate a smooth store experience while promoting products and services.
• Collaborate with retail and clinical teams to ensure seamless patient care.
• Schedule and confirm appointments; assist with basic patient inquiries.
• Maintain HIPAA-compliant handling of patient records and data.
• Support clinical operations, including basic lens or frame-related tasks as needed.

Skills

Customer service

Multitasking

Communication

Flexibility

Microsoft Suite

Education

Associates degree or higher

Tools

Microsoft Suite 365

Job description

Physicians Eyecare Group in California is seeking a Doctor Technician to deliver outstanding customer service at the store entry, guiding patients through the visit and promoting available eyecare products and services. You will coordinate with the clinical team to ensure a smooth patient journey and maintain accurate records.

The role emphasizes patient experience, teamwork with retail staff, and adherence to HIPAA.