Patient Care Team Lead - Front Office & Access

Dignity Health Medical Group; Roseville (CA); On-site; USD 85,000 - 115,000; Full time

Job summary

Dignity Health Medical Foundation in California is seeking a Supervisor of Patient Care Representatives to provide leadership and oversee patient access operations. You will guide daily activities, mentor a team, optimize scheduling and patient registration, and monitor service quality to improve patient satisfaction and front-office flow.

The role requires outstanding communication, strong leadership, and a proactive, patient-centered approach to ensure excellent care experiences and efficient

Qualifications

• Required: High School Graduate or GED.
• Excellent interpersonal, organizational, and customer service skills are essential.
• Keyboarding skills and the ability to utilize computer equipment and software are required as is experience with other types of standard office equipment.

Responsibilities

• Lead and mentor a team of patient care representatives.
• Oversee daily activities and optimize scheduling and patient registration processes.
• Monitor service quality to enhance patient satisfaction and operational flow.
• Provide meticulous oversight to ensure exceptional customer service and efficient patient access operations.

Skills

Interpersonal skills

Leadership

Customer service

Education

High School Diploma or GED

Tools

Electronic practice management system

Job description

Dignity Health Medical Foundation in California is seeking a Supervisor of Patient Care Representatives to provide leadership and oversee patient access operations. You will guide daily activities, mentor a team, optimize scheduling and patient registration, and monitor service quality to improve patient satisfaction and front-office flow.

The role requires outstanding communication, strong leadership, and a proactive, patient-centered approach to ensure excellent care experiences and efficient