Patient-Focused Medical Office Rep II

Dignity Health; Stockton (CA); In loco; USD 34.000 - 38.000; Tempo pieno

Descrizione del lavoro

Dignity Health Medical Foundation is seeking a Medical Office Representative to greet patients and visitors with courtesy and empathy. You will manage incoming calls, relay messages, and verify health plan eligibility to support efficient clinic operations.

The role requires collecting patient demographics, insurance details, and scheduling appointments in the practice management system, while maintaining accuracy and customer service excellence daily.

Competenze

• Six months’ outpatient receptionist experience preferred or equivalent high-volume customer service exposure.
• Strong interpersonal and organizational skills with excellent customer service abilities.
• Proficiency in keyboarding and standard office equipment.

Mansioni

• Greet patients and visitors and provide courteous, professional service.
• Serve as the primary phone contact for clinic calls and messages.
• Collect and update demographics and insurance information.
• Schedule appointments using the electronic practice management system and support daily clinic operations.

Conoscenze

Customer service

Phone etiquette

Multi-line phones

Data entry

Formazione

High School diploma

Strumenti

Practice management system

Descrizione del lavoro

Dignity Health Medical Foundation is seeking a Medical Office Representative to greet patients and visitors with courtesy and empathy. You will manage incoming calls, relay messages, and verify health plan eligibility to support efficient clinic operations.

The role requires collecting patient demographics, insurance details, and scheduling appointments in the practice management system, while maintaining accuracy and customer service excellence daily.