Medical Front Desk & Scheduling Specialist II

Dignity Health Medical Foundation; Folsom (CA); On-site; USD 25,000 - 30,000; Full time

Job summary

Dignity Health Medical Foundation in California seeks a Medical Office Representative to greet patients, handle calls, and coordinate front-desk activities. You will gather demographics and insurance data, verify eligibility, and manage messages to support efficient clinic operations.

The role emphasizes empathy, efficiency, and strong customer service, with preference for those experienced in outpatient settings.

Qualifications

• Six months experience in outpatient setting as Medical Office Receptionist preferred or equivalent in a high-volume customer service role
• High School diploma or equivalent required
• Excellent interpersonal, organizational and customer service skills
• Keyboarding and basic computer skills required

Responsibilities

• Greet patients, physicians and visitors and provide excellent service
• Serve as primary phone contact for incoming calls and route messages
• Collect and update demographics and insurance information
• Verify health plan eligibility and take complete messages
• Schedule appointments using an electronic practice management system
• Perform clerical tasks to support daily clinic operations

Skills

Interpersonal skills

Organizational skills

Customer service

Keyboarding

Education

High School diploma or equivalent

Job description

Dignity Health Medical Foundation in California seeks a Medical Office Representative to greet patients, handle calls, and coordinate front-desk activities. You will gather demographics and insurance data, verify eligibility, and manage messages to support efficient clinic operations.

The role emphasizes empathy, efficiency, and strong customer service, with preference for those experienced in outpatient settings.