Supervisor Patient Care Reps

Dignity Health Medical Group; United States; On-site; USD 65,000 - 90,000; Full time

Job summary

Dignity Health Medical Foundation in California is seeking a Supervisor of Patient Care Representatives to lead a team in outpatient radiology patient access. You will manage daily operations, mentor staff, optimize scheduling and registration, and monitor service quality to ensure smooth front-office flow and exceptional patient experiences.

Strong communication, leadership and healthcare workflow knowledge are essential; experience with multi-line phones and electronic practice management

Qualifications

• High school diploma or GED required.
• Excellent interpersonal and customer service skills.
• Keyboarding and basic computer/software operation required.
• Preferred: 3 years in outpatient radiology as Patient Care Representative or lead role.
• Experience with multi-line phones/ACD systems.
• Familiarity with electronic practice management systems and medical terminology.

Responsibilities

• Lead and mentor a team of patient care representatives daily.
• Manage scheduling and patient registration processes for efficient access.
• Monitor service quality to enhance patient satisfaction and front-office flow.

Skills

Interpersonal skills

Organizational skills

Customer service

Keyboarding

Office equipment

Education

High School Diploma or GED

Tools

Electronic practice management system

Multi-line phones/ACD

Job description

Where You'll Work

Dignity Health Medical Foundation, established in 1993, is a California nonprofit public benefit corporation with care centers throughout California. Dignity Health Medical Foundation is an affiliate of Dignity Health - one of the largest health systems in the nation - with hospitals and care centers in California, Arizona and Nevada. Today, Dignity Health Medical Foundation works hand-in-hand with physicians and providers throughout California to provide comprehensive health care services to the many communities we serve. As Dignity Health Medical Foundation continues to grow and establish new premier care centers, we provide increasing support and investment in the latest technologies, finest physicians and state-of-the-art medical facilities. We strive to create purposeful work settings where staff can provide great care, while advancing in knowledge and experience through challenging work assignments and stimulating relationships. Our staff is well-trained and highly skilled, qualities that are vital to maintaining excellence in care and service.Dignity Health Advanced Imaging, a service of Dignity Health Medical Foundation, provides cutting-edge diagnostic imaging services at 23 locations across Redding, Santa Cruz, Sacramento, Woodland. Our team of 160 staff members work with our specialty trained and board certified radiologists to provide high quality care to our patients. The locations perform more than 175,000 exams annually with the goal of providing top quality imaging, compassionate care, and timely service with a smile.

One Community. One Mission. One California

Job Summary and Responsibilities

As a Supervisor of Patient Care Representatives, you will provide critical leadership and meticulous oversight, ensuring the delivery of exceptional customer service and efficient patient access operations.Every day you will expertly manage daily activities, lead and mentor a team of patient care representatives, optimize scheduling and patient registration processes, and meticulously monitor service quality to enhance patient satisfaction and operational flow.To be successful, you will demonstrate outstanding communication skills, strong leadership capabilities, and a proactive, patient-focused demeanor, contributing significantly to a positive patient experience and efficient front-office operations.

Job Requirements

Required

• High School Graduate or GED
• Excellent interpersonal, organizational, and customer service skills are essential.
• Keyboarding skills and the ability to utilize computer equipment and software are required as is experience with other types of standard office equipment.

Preferred

• Three (3) years experience in an outpatient radiology setting as a Patient Care Representative or an equivalent amount of experience in a hospital radiology department with lead experience
• Experience with multi-line phones/ACD phones
• Familiarity with an electronic practice management system
• Medical terminology