Patient Access Supervisor - Radiology & Front Office

Dignity Health Medical Group; United States; On-site; USD 65,000 - 90,000; Full time

Job summary

Dignity Health Medical Foundation in California is seeking a Supervisor of Patient Care Representatives to lead a team in outpatient radiology patient access. You will manage daily operations, mentor staff, optimize scheduling and registration, and monitor service quality to ensure smooth front-office flow and exceptional patient experiences.

Strong communication, leadership and healthcare workflow knowledge are essential; experience with multi-line phones and electronic practice management

Qualifications

• High school diploma or GED required.
• Excellent interpersonal and customer service skills.
• Keyboarding and basic computer/software operation required.
• Preferred: 3 years in outpatient radiology as Patient Care Representative or lead role.
• Experience with multi-line phones/ACD systems.
• Familiarity with electronic practice management systems and medical terminology.

Responsibilities

• Lead and mentor a team of patient care representatives daily.
• Manage scheduling and patient registration processes for efficient access.
• Monitor service quality to enhance patient satisfaction and front-office flow.

Skills

Interpersonal skills

Organizational skills

Customer service

Keyboarding

Office equipment

Education

High School Diploma or GED

Tools

Electronic practice management system

Multi-line phones/ACD

Job description

Dignity Health Medical Foundation in California is seeking a Supervisor of Patient Care Representatives to lead a team in outpatient radiology patient access. You will manage daily operations, mentor staff, optimize scheduling and registration, and monitor service quality to ensure smooth front-office flow and exceptional patient experiences.

Strong communication, leadership and healthcare workflow knowledge are essential; experience with multi-line phones and electronic practice management