Patient-Focused Medical Office Specialist

Dignity Health Medical Group; Live Oak (CA); On-site; USD 25,000 - 34,000; Full time

Job summary

Dignity Health Medical Foundation is seeking a Medical Office Representative to greet patients and handle front-desk duties with professionalism. You will be the primary phone contact, collect demographics, verify insurance, and schedule appointments using our practice management system.

This SEIU-UHW represented position emphasizes empathy, efficiency, and teamwork to support daily clinic operations and high-quality patient care across California.

Qualifications

• Six months of outpatient reception experience preferred or equivalent in high-volume customer service.
• High School diploma or equivalent.
• Excellent interpersonal and organizational skills.
• Keyboarding and comfort with standard office equipment and software.

Responsibilities

• Greet patients and visitors and provide superior customer service.
• Serve as primary phone contact for clinic calls and relay messages.
• Collect/update demographics and insurance information and verify eligibility.
• Schedule appointments using the electronic practice management system.
• Perform other clerical duties to support daily clinic operations.

Skills

Customer service

Interpersonal skills

Organizational skills

Keyboarding

Office software

Phone etiquette

Multiline phones

Empathy

Communication

Education

High School diploma

Tools

Electronic practice management system

Job description

Dignity Health Medical Foundation is seeking a Medical Office Representative to greet patients and handle front-desk duties with professionalism. You will be the primary phone contact, collect demographics, verify insurance, and schedule appointments using our practice management system.

This SEIU-UHW represented position emphasizes empathy, efficiency, and teamwork to support daily clinic operations and high-quality patient care across California.