Patient Access Supervisor: Lead Front Desk Operations

Universal Health Services; Washington (District of Columbia); On-site; USD 65,000 - 90,000; Full time

Job summary

Capital Medical Group is seeking a Patient Access Supervisor to lead the Front Desk team across the region, ensuring timely and efficient patient registrations and admissions. You will collaborate with hospital departments and physician offices to streamline processes and uphold policies.

Strong emphasis on customer service and accuracy in insurance verification is required. The role involves coaching staff, managing schedules, and driving performance metrics while maintaining excellent patient

Qualifications

• Front desk operations experience required.
• Experience supervising front desk staff.
• Fluent with medical terminology required.
• Experience with patient check-in/check-out processes.
• Strong customer service and communication skills.

Responsibilities

• Manage day-to-day operations of the Front Desk team.
• Ensure consistent application of policies and procedures.
• Coach, train and mentor front desk staff to improve performance.
• Coordinate with hospital departments and physician offices to facilitate registrations and admissions.
• Verify insurance benefits and obtain authorizations as needed.
• Monitor metrics such as cash collections and registration productivity.

Skills

Front desk operations

Supervisory experience

Medical terminology

Insurance verification

Customer service

Education

High School Diploma or equivalent

Tools

MS Office

Job description

Capital Medical Group is seeking a Patient Access Supervisor to lead the Front Desk team across the region, ensuring timely and efficient patient registrations and admissions. You will collaborate with hospital departments and physician offices to streamline processes and uphold policies.

Strong emphasis on customer service and accuracy in insurance verification is required. The role involves coaching staff, managing schedules, and driving performance metrics while maintaining excellent patient