Patient Access & Front Desk Specialist

DAP Health; El Cajon (CA); On-site; USD 63,039,000 - 71,635,000; Full time

Job summary

DAP Health in California is seeking a Patient Services Representative to greet patients, register new visits, collect demographics, verify insurance, and direct individuals to the appropriate care pathways. The role emphasizes accurate data entry, friendly service, and efficient multitasking in a fast-paced clinic.

The ideal candidate has at least one year in a medical front office, familiarity with EHR systems, and strong communication.

Qualifications

• At least 1 year of front office medical experience preferred.
• Experience with medical terminology, insurance, and referrals.
• Current BLS certification through AHA or ARC.

Responsibilities

• Greet and assist patients warmly, ensuring a welcoming and caring environment
• Register new patients and those re-entering care, collecting demographics and guarantor info
• Identify patients needing program assistance and refer to Care Coordinator for enrollment
• Answer calls within 3-4 rings and return voicemails the next business day
• Schedule follow-up appointments and manage confirmations and rescheduling
• Verify insurance coverage for services on the date of visit
• Assist patients with MyChart enrollment and messages
• Assist patients with using tablets to obtain demographic information for electronic records
• Process insurance eligibility checks and scan documents into the EHR
• Collect co-pays and outstanding balances at check-in

Skills

HIPAA compliant

MS Office

Database input

Excellent communication

Bilingual Spanish/English

Education

BLS Certification (AHA/ARC)

1 year front office / medical office experience

EHR experience

Tools

EHR software

Job description

DAP Health in California is seeking a Patient Services Representative to greet patients, register new visits, collect demographics, verify insurance, and direct individuals to the appropriate care pathways. The role emphasizes accurate data entry, friendly service, and efficient multitasking in a fast-paced clinic.

The ideal candidate has at least one year in a medical front office, familiarity with EHR systems, and strong communication.