Patient Care Support Specialist I

Lincare Holdings Inc.; Sierra Vista (AZ); On-site; USD 21,000 - 30,000; Full time

Benefits offered by this job

Medical, dental, and vision coverage

Paid time off

Retirement savings

Tuition reimbursement

Employee discounts and training

Job summary

Lincare is seeking a customer service representative to communicate with patients and providers, answering questions, resolving problems, and determining ongoing service needs. You will handle inbound and outbound calls and document interactions in the system, ensuring accurate records.

You will verify and update demographic information, assist in training employees, and support compliance with physician directions.

Qualifications

• High school diploma or GED or 1–3 months related experience and/or training.
• Must meet licensing requirements for the location.
• Computer entry experience required.

Responsibilities

• Communicates with customers via inbound and outbound manual calls and outbound calls generated via automated dialer system.
• Documents calls and intakes in computerized record keeping system.
• Verifies and updates demographic information in computerized records.

Skills

Communication

Documentation

Customer service

Data entry

Training support

Education

High school diploma or GED

Job description

Lincare is seeking a customer service representative to communicate with patients and providers, answering questions, resolving problems, and determining ongoing service needs. You will handle inbound and outbound calls and document interactions in the system, ensuring accurate records.

You will verify and update demographic information, assist in training employees, and support compliance with physician directions.