Healthcare Customer Support Specialist

Lincare Holdings Inc.; San Antonio (TX); In loco; USD 21.000 - 28.000; Tempo pieno

Descrizione del lavoro

Lincare is seeking personnel to interact with customers by phone, answer questions, assess product needs, and ensure adherence to physician orders. The role involves documenting calls and entering orders in the computerized system, while updating customer demographics as needed.

This position emphasizes training support, accurate data entry, and clear communication with patients and coworkers to maintain high quality service in a healthcare setting.

Competenze

• Read and analyze documents such as patient orders.
• Effectively communicate with coworkers and patients alike.
• Help with the training of employees.
• Calculate figures and amounts in reference to frequency and doses dispensed.
• Apply common sense understanding to carry out oral and written instructions.

Mansioni

• Communicates with customers via inbound and outbound manual calls and outbound calls generated via automated dialer system.
• Assess customer need for additional products/services.
• Assess customer compliance with physician orders.
• Answers questions and provides customer education regarding products/services.
• Documents calls in computerized record keeping system.
• Enters customer orders in computerized system.
• Verifies and updates demographic information such as address and telephone number in computerized records.

Conoscenze

Communication

Documentation

Customer education

Numerical calculation

Instruction adherence

Formazione

High School Diploma or GED

Strumenti

Computer entry

Record keeping system

Descrizione del lavoro

Lincare is seeking personnel to interact with customers by phone, answer questions, assess product needs, and ensure adherence to physician orders. The role involves documenting calls and entering orders in the computerized system, while updating customer demographics as needed.

This position emphasizes training support, accurate data entry, and clear communication with patients and coworkers to maintain high quality service in a healthcare setting.