Healthcare Customer Support Specialist

Lincare-085e31cd; Elkins (WV); Presencial; USD 17 000 - 25 000; Tempo integral

Resumo da oferta

Lincare in the United States seeks a Customer Service Associate to handle inbound and outbound calls, assess needs for products or services, and verify physician-directed orders.

You will document interactions in a computerized record keeping system, enter orders, update demographic data, and support staff training. This role emphasizes accuracy, patient education, and compliance with policies.

Qualificações

• Read and analyze patient orders
• Communicate effectively with coworkers and patients
• Assist with training of employees
• Calculate figures and amounts for frequency and doses dispensed

Responsabilidades

• Communicates with customers via inbound and outbound calls
• Assess customer need for additional products/services
• Assess customer compliance with physician orders
• Answers questions and provides customer education
• Documents calls in computerized record keeping system
• Enters customer orders in computerized system
• Verifies and updates demographic information in records

Conhecimentos

Customer service

Effective communication

Training others

Basic math/dose calculations

Formação académica

High School Diploma / GED

Ferramentas

Electronic records system

Descrição da oferta de emprego

Lincare in the United States seeks a Customer Service Associate to handle inbound and outbound calls, assess needs for products or services, and verify physician-directed orders.

You will document interactions in a computerized record keeping system, enter orders, update demographic data, and support staff training. This role emphasizes accuracy, patient education, and compliance with policies.