Patient Care Supervisor, Remote Pharmacy Leadership

Navitus Health Solutions, LLC; Pennsylvania; Remote; USD 54,000 - 65,000; Full time

Benefits offered by this job

Health, Dental & Vision insurance

20 days paid time off

4 weeks parental leave

9 paid holidays

401K company match up to 5%

Job summary

Lumicera Health Services is seeking a leadership role in a remote, client-facing environment within the healthcare payer/pharmacy space. The position oversees daily staffing, workflows, and quality metrics while ensuring compliance with HIPAA and industry standards.

Candidates should have a high school diploma or GED with preferredassociate or bachelor’s degrees and experience in managed care or PBM settings. CPhT is a plus; remote work is supported for eligible US residents.

Qualifications

• High school diploma or GED required; higher degree preferred.
• Experience in managed care, specialty pharmacy, or PBM environments.
• Experience in a call center environment preferred.
• Direct leadership or coaching experience preferred.

Responsibilities

• Meet daily workload standards and support scheduling goals.
• Identify and remove barriers to achieve goals.
• Review client transitions and changes in volume; ensure resources are clear.
• Coach, motivate and develop staff to produce outstanding results.
• Maintain training records and communicate updates to staff.

Skills

Leadership

Customer service

Call center

HIPAA knowledge

Education

High school diploma or GED

Associate or Bachelor’s degree preferred

CPhT preferred

Job description

Lumicera Health Services is seeking a leadership role in a remote, client-facing environment within the healthcare payer/pharmacy space. The position oversees daily staffing, workflows, and quality metrics while ensuring compliance with HIPAA and industry standards.

Candidates should have a high school diploma or GED with preferredassociate or bachelor’s degrees and experience in managed care or PBM settings. CPhT is a plus; remote work is supported for eligible US residents.