Patient Care Supervisor - Remote Pharmacy Leadership

Navitus Health Solutions, LLC; Clifton (TX); Remote; USD 54,000 - 65,000; Full time

Benefits offered by this job

Health insurance

Paid time off

Parental leave

9 holidays per year

Job summary

Lumicera Health Services is hiring for a leadership role overseeing daily operations, staffing, and quality metrics in a specialty pharmacy context. The position emphasizes coaching staff, ensuring workflow efficiency, and coordinating with hiring agencies.

Candidates should have related healthcare/pharmacy leadership experience, and are expected to support remote or on-site teams while maintaining HIPAA compliance and high service standards.

Qualifications

• 2 years’ experience in a managed care, specialty pharmacy, customer service, or PBM environment required.
• Experience in a call center environment preferred.
• Direct leadership or coaching/mentoring experience preferred.
• Pharmacy Claim / benefit experience preferred.

Responsibilities

• Ensure daily workload standards are met by understanding current workflow/scheduling needs and plans and ensuring direction to staff supports workflow/scheduling goals.
• Identify and remove barriers that prevent goals from being achieved.
• Review client transitions and changes in volume; ensure scripting and resources are clear.
• Ensure staff comprehension by requesting feedback or through observation.
• Responsible for day-to-day leadership/support of department staff.
• Participate in setting and enforcing appropriate quality metrics for staff.
• Perform periodic quality monitoring of staff.
• Facilitate training/development needs for individuals and department.
• Manage disciplinary process as outlined in department/company policies.
• Consistently document and retain records of all training, reviews, and feedback with Specialists.
• Coach, motivate and develop staff to produce outstanding results.
• Communication and coordination with hiring/temp agencies.

Skills

Leadership

Staff coaching

Call center experience

Customer service

Team communication

Education

High school diploma or GED

Associate or Bachelor’s degree preferred

CPhT preferred

Tools

Pharmacy processing software

Job description

Lumicera Health Services is hiring for a leadership role overseeing daily operations, staffing, and quality metrics in a specialty pharmacy context. The position emphasizes coaching staff, ensuring workflow efficiency, and coordinating with hiring agencies.

Candidates should have related healthcare/pharmacy leadership experience, and are expected to support remote or on-site teams while maintaining HIPAA compliance and high service standards.