Patient Care Supervisor - Pharmacy Leadership (Remote)

Navitus Health Solutions, LLC; Clayton (NC); Remote; USD 54,000 - 65,000; Full time

Benefits offered by this job

Health, Dental, Vision insurance

20 days paid time off

4 weeks parental leave

9 paid holidays

401K company match up to 5%

Adoption Assistance Program

Flexible Spending Account

Educational Assistance Plan and Pro. M

Referral Bonus Program – up to $750!

Job summary

Lumicera Health Services, powered by Navitus, is a leading specialty pharmacy solutions provider focused on transparency and patient well‑being. We celebrate creativity and diversity and empower staff to excel. We are seeking a capable supervisor to lead daily operations, optimize workflow, coach staff, and ensure quality metrics are met while collaborating with agencies.

Travel up to 5% is required. Lumicera offers comprehensive benefits, 20 days PTO, 4 weeks parental leave, 9 holidays, 401K

Qualifications

• 2 years’ experience in a managed care, specialty pharmacy, customer service, or PBM environment.
• Experience in a call center environment.
• Pharmacy claim/benefit experience preferred.
• Knowledge of HIPAA and applicable data privacy practices preferred.
• The ability to consistently interact cooperatively and respectfully with other employees.

Responsibilities

• Ensure daily workload standards are met by understanding current workflow/scheduling needs and plans and ensuring direction to staff supports workflow/scheduling goals.
• Identify and remove barriers that prevent goals from being achieved.
• Review client transitions and changes in volume; ensure scripting and resources are clear.
• Ensure all information impacting staff is shared timely and in an appropriate way.
• Ensure staff comprehension by requesting feedback or through observation.
• Responsible for day-to-day leadership/support of department staff.
• Participate in setting and enforcing appropriate quality metrics for staff.
• Perform periodic quality monitoring of staff.
• Facilitate training/development needs for individuals and department.
• Manage disciplinary process as outlined in department/company policies.
• Coach, motivate and develop staff to produce outstanding results.
• Communication and coordination with hiring/temp agencies.
• Act as a prompt escalation resource for calls or department issues or supervisor calls.

Job description

Lumicera Health Services, powered by Navitus, is a leading specialty pharmacy solutions provider focused on transparency and patient well‑being. We celebrate creativity and diversity and empower staff to excel. We are seeking a capable supervisor to lead daily operations, optimize workflow, coach staff, and ensure quality metrics are met while collaborating with agencies.

Travel up to 5% is required. Lumicera offers comprehensive benefits, 20 days PTO, 4 weeks parental leave, 9 holidays, 401K