Patient Care Specialist – Scheduling & Front Desk

HearingLife; Edina (MN); On-site; USD 23,000 - 30,000; Full time

Benefits offered by this job

PTO & Paid Holidays

Medical, dental, vision, and HSA

401K+ Match

Maternity Leave

Short Term and Long-Term Disability

Free Life Insurance

Pet Insurance

Discounted Hearing Aids for you and </

Job summary

HearingLife is seeking a Patient Care Coordinator for our Edina and Plymouth clinics. You will be the face of our retail centers, delivering exceptional patient experiences while supporting clinic operations and revenue goals.

Responsibilities include welcoming patients, handling 50–75 daily calls, scheduling appointments, verifying insurance, and managing office duties. Strong communication, organization, and reliability are essential for success in a fast-paced environment.

Qualifications

• High school diploma or GED required; Associate degree preferred.
• Minimum of 1–2 years of experience in a customer service, administrative, or healthcare-related role.
• Strong interpersonal and communication skills; ability to multitask in a fast-paced environment.

Responsibilities

• Welcome all patients and maintain a high level of customer service.
• Inbound and outbound phone calls, 50–75 per day.
• Schedule and confirm all patient appointments.
• PPI intake and processing; verify insurance information.
• Ordering and receiving office supplies; payment processing.
• Hearing aid supplies inventory management; maintain office cleanliness.
• Uphold HIPAA standards and ensure data accuracy.

Skills

Interpersonal skills

Communication

Organizational skills

Multitasking

EMR proficiency

Scheduling software

Education

High school diploma or GED

Associate degree

Job description

HearingLife is seeking a Patient Care Coordinator for our Edina and Plymouth clinics. You will be the face of our retail centers, delivering exceptional patient experiences while supporting clinic operations and revenue goals.

Responsibilities include welcoming patients, handling 50–75 daily calls, scheduling appointments, verifying insurance, and managing office duties. Strong communication, organization, and reliability are essential for success in a fast-paced environment.