Patient Care Coordinator - Impact & Growth in Hearing

HearingLife; Minneapolis (MN); On-site; USD 23,000 - 30,000; Full time

Benefits offered by this job

PTO & Paid Holidays

Work-Life balance is VERY important to

Medical, dental, vision, and HSA

401K+ Match

Maternity Leave

Short Term and Long-Term Disability

Free Life Insurance

Pet Insurance

Steeply discounted Hearing Aids and 1

Daycare Flex Savings Plan

Growth and development opportunities

Job summary

HearingLife is seeking a Patient Care Coordinator to act as the face of our retail clinics in Edina and Plymouth, MN. You will support patient experiences, manage appointments, handle insurance details, and assist with day-to-day clinic operations.

The role emphasizes strong communication, organizational skills, and a patient-first approach. Benefits include PTO, health coverage, retirement plans, and growth opportunities within HearingLife.

Qualifications

• High school diploma or GED is required; an Associate degree is preferred.
• 1–2 years of experience in a customer service, administrative, or healthcare-related role highly desirable.

Responsibilities

• Welcome all patients and maintain a high level of customer service.
• Inbound and outbound phone calls, 50–75 per day.
• Schedule and confirm all patient appointments.
• PPI intake and processing.
• Collect and verify medical insurance information for patients.
• Hearing aid supplies inventory management and payment processing.

Skills

Interpersonal skills

Communication

Customer service

Organizational skills

Time management

EMR familiarity

Education

High school diploma or GED

Associate degree preferred

Tools

Scheduling software

EMR systems

Job description

HearingLife is seeking a Patient Care Coordinator to act as the face of our retail clinics in Edina and Plymouth, MN. You will support patient experiences, manage appointments, handle insurance details, and assist with day-to-day clinic operations.

The role emphasizes strong communication, organizational skills, and a patient-first approach. Benefits include PTO, health coverage, retirement plans, and growth opportunities within HearingLife.