Patient Care & Scheduling Specialist — Commission Eligible

HearingLife; Morehead City (NC); Presencial; USD 23.000 - 29.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

PTO & Paid Holidays

Work-Life balance is VERY important to

Medical, dental, vision, and HSA

401K+ Match

Maternity Leave

Short/Long Term Disability coverage

Free Life Insurance

Pet Insurance

Steeply discounted Hearing Aids and 5

Daycare Flex Savings Plan

Growth and development opportunities

Descripción de la vacante

HearingLife is seeking a Patient Care Coordinator to be the face of our retail clinics. You will support the clinic to achieve revenue goals by attracting new patients, handling the administrative and operational tasks, and coordinating patient interactions with compassion and efficiency.

The role requires greeting patients, managing calls, scheduling visits, verifying insurance, and maintaining accurate records in EMR systems while upholding HIPAA standards.

Formación

• High school diploma or GED required; college degree preferred.
• 1–2 years of experience in customer service, administrative, or healthcare-related role.
• Strong interpersonal and written/verbal communication skills.

Responsabilidades

• Welcome all patients and maintain high level of customer service.
• Inbound and outbound phone calls, 50–75 per day.
• Schedule and confirm all patient appointments.
• PPI intake and processing.
• Collect and verify medical insurance information for patients.
• Ordering and receiving office supplies.
• Payment processing.
• Hearing aid supplies inventory management.
• Maintain office cleanliness and HIPAA compliance.

Conocimientos

Customer service

Communication

Organization

Multitasking

Tech proficiency

Educación

High school diploma or GED

College degree preferred

Herramientas

Scheduling software

EMR systems

Descripción del empleo

HearingLife is seeking a Patient Care Coordinator to be the face of our retail clinics. You will support the clinic to achieve revenue goals by attracting new patients, handling the administrative and operational tasks, and coordinating patient interactions with compassion and efficiency.

The role requires greeting patients, managing calls, scheduling visits, verifying insurance, and maintaining accurate records in EMR systems while upholding HIPAA standards.