Eyecare Experience Specialist

Physicians Eye Care Group; Erwin (NC); On-site; USD 36,000 - 54,000; Full time

Benefits offered by this job

Medical coverage

Dental coverage

Prescription drug coverage

Life insurance

Short-term disability

Free eyeglasses

Identity theft protection

Pet insurance

Paid time off

Professional development

Employee assistance program

Sales commission

Job summary

Physicians Eyecare Group is hiring a Doctor Technician to deliver outstanding customer service and ensure a smooth transition between clinical services and the retail team.

You will assist with diagnostic pre-testing, digital refraction, contact lens care, and PEG standards while maintaining patient confidentiality and HIPAA compliance. Experience in optical or retail is a plus, with opportunities for growth and competitive benefits.

Qualifications

• 2+ years of experience delivering customer service to patients or customers.
• Strong communication skills and ability to interact with diverse groups.
• Ability to multitask and adapt to changing store needs.

Responsibilities

• Deliver outstanding patient experience and assist store goals.
• Greet patients, identify needs, and explain products/services.
• Answer inquiries and collect information for a positive experience.
• Schedule and confirm appointments; manage pending orders updates.
• Maintain patient records confidential per HIPAA; follow PEG standards.

Skills

Customer service

Communication skills

Multitasking

Adaptability

Technology aptitude

Education

Associate’s degree or higher

Job description

Physicians Eyecare Group is hiring a Doctor Technician to deliver outstanding customer service and ensure a smooth transition between clinical services and the retail team.

You will assist with diagnostic pre-testing, digital refraction, contact lens care, and PEG standards while maintaining patient confidentiality and HIPAA compliance. Experience in optical or retail is a plus, with opportunities for growth and competitive benefits.