Patient Care Front Desk & Scheduling Specialist

Anna Jaques Hospital; United States; On-site; USD 28,000 - 37,000; Full time

Job summary

Beth Israel Lahey Health (BILH) invites you to join our Primary Care team as a frontline office associate, where you will be the first impression and influence patient care by delivering outstanding service.

You will handle phone interactions, registration, scheduling, co-pay collection and billing, and appointment confirmations, ensuring patients receive the right care at the right time in a courteous, efficient manner.

Qualifications

• Education - High School Degree or GED.
• Experience: A minimum of 1 year of experience in a high-volume customer service-related position.
• Skills and Knowledge: Strong customer service skills, strong PC skills, effective written and verbal communication, ability to multitask.

Responsibilities

• Handle phone interactions, registration, scheduling, co-pay collection and billing.
• Make appointment confirmation calls and maintain scheduling accuracy.
• Be the first impression of the office and uphold a positive patient experience.

Skills

Customer service

PC skills

Communication

Multitasking

Education

High School Diploma or GED

Job description

Beth Israel Lahey Health (BILH) invites you to join our Primary Care team as a frontline office associate, where you will be the first impression and influence patient care by delivering outstanding service.

You will handle phone interactions, registration, scheduling, co-pay collection and billing, and appointment confirmations, ensuring patients receive the right care at the right time in a courteous, efficient manner.