Patient Care & Scheduling Specialist — Same Day Program

Dartmouth-Hitchcock Medical Center; Lebanon (NH); On-site; USD 21,000 - 30,000; Full time

Job summary

Dartmouth-Hitchcock Medical Center seeks an experienced Referral Coordinator to handle patient referrals, scheduling, and communications across providers. You will manage queues, verify information, and support staff in delivering timely care.

Responsibilities include answering patient inquiries, coordinating authorizations, and ensuring accurate scheduling while maintaining attention to detail and excellent customer service at all times.

Qualifications

• High school graduate with 1 year experience in a provider office.
• Knowledge of insurance benefit programs and medical terminology.
• Ability to effectively interact with providers, staff, patients and insurance plan representatives a must.
• Able to prioritize multiple tasks.
• Must have prior computer experience, excellent communication skills, and attention to detail.

Responsibilities

• Responds to patient calls with general information and education.
• Greet patients on arrival, collect questionnaires, answer questions, and assist with forms and tech use.
• Assess needs of patients without appointments and process requests for prescriptions, forms, or appointments.
• Review schedules daily for accuracy and keep wait lists fully booked.
• Complete follow-up tasks from After Visit Summary (bookings, labs, external procedures).
• Handle incoming calls, take messages, schedule appointments or transfer calls.
• Monitor and review faxes; route messages appropriately.
• Process authorizations and pre-certifications for external and stat procedures.
• Review provider schedules to identify follow ups and contact patients per policy.
• Support providers and staff with patient questions and concerns.
• Monitor waiting room, respond to distress, report concerns.
• Manage multiple in-baskets, prioritize tasks, route messages.
• Act as liaison between primary care physicians and specialists.
• Monitor referral work queues, process new referrals, track status.
• Implement and monitor DH policies to improve referral management.
• Deliver mail and collect/ distribute within department; complete tracers and system checks.
• Perform other duties as required.

Skills

Communication

Prioritization

Computer skills

Interpersonal skills

Education

High school diploma or equivalent

Job description

Dartmouth-Hitchcock Medical Center seeks an experienced Referral Coordinator to handle patient referrals, scheduling, and communications across providers. You will manage queues, verify information, and support staff in delivering timely care.

Responsibilities include answering patient inquiries, coordinating authorizations, and ensuring accurate scheduling while maintaining attention to detail and excellent customer service at all times.