Patient Care Scheduler & Referrals Coordinator

Dhnursing; Lebanon (NH); On-site; USD 25,000 - 38,000; Full time

Job summary

Dartmouth Health is seeking a Referral and Administrative Coordinator to review, process, and track referrals for services delivered by providers. You will schedule appointments, test procedures, respond to patient calls, and support staff in communicating with patients and external physicians.

Responsibilities include greeting patients, gathering information, assisting with forms and technology, and ensuring timely follow-up and accurate scheduling across multiple worklists.

Qualifications

• High school graduate or equivalent with 1 year experience in provider office.
• Knowledge of insurance benefit programs and medical terminology.
• Ability to effectively interact with providers, staff, patients and insurance plan representatives a must.
• Able to prioritize multiple tasks.

Responsibilities

• Responds to patient calls providing general information and education.
• Greets patients arriving for appointments, assists with forms and use of technology, and communicates delays to patients.
• Assesses needs of patients without appointments and processes requests for prescriptions, forms, appointments or to speak with clinical staff.
• Reviews schedules daily for accuracy and ensures full booking of appointments and related needs.
• Completes follow up needs for patients such as scheduling labs, radiology exams, or external procedures.

Job description

Dartmouth Health is seeking a Referral and Administrative Coordinator to review, process, and track referrals for services delivered by providers. You will schedule appointments, test procedures, respond to patient calls, and support staff in communicating with patients and external physicians.

Responsibilities include greeting patients, gathering information, assisting with forms and technology, and ensuring timely follow-up and accurate scheduling across multiple worklists.