Referral & Scheduling Coordinator (Clinical Secretary)

Dartmouth-Hitchcock Health; Manchester (NH); On-site; USD 25,000 - 30,000; Full time

Job summary

Dartmouth-Hitchcock Health in Manchester, NH is seeking staff to review, process, and track referrals for services delivered by providers. This role schedules appointments, tests or procedures, responds to patient calls, and supports staff in communicating with patients and physicians.

The position involves handling appointment scheduling, triaging patient questions, processing authorizations, and maintaining referral queues.

Qualifications

• High school graduate or equivalent with 1 year experience in provider office.
• Knowledge of insurance benefit programs and medical terminology.
• Ability to effectively interact with providers, staff, patients and insurance plan representatives.
• Able to prioritize multiple tasks.
• Must have prior computer experience, excellent communication skills, and attention to detail.

Responsibilities

• Responds to patient calls providing general information and education.
• Greets patients arriving for appointments, provides appropriate questionnaires, answers questions and assists patients with forms and use of technology.
• Assesses needs of patients without appointments and processes requests for prescriptions, forms, appointments or need to speak directly to clinical support.
• Reviews schedules daily for accuracy in scheduling and waiting lists to ensure fully booked appointments.
• Completes follow up tasks per After Visit Summary, like booking appointments and lab/radiology scheduling.
• Receives calls, assesses needs, takes messages, schedules appointments or transfers calls.
• Monitors system messages and faxes to determine proper action.
• Completes Authorizations and Pre Certifications for external and stat procedures.
• Reviews provider schedules to identify follow-ups and contact no-shows.
• Supports providers and staff in addressing patient questions/concerns.
• Monitors waiting room and responds to patient concerns.
• Manages in-baskets and routes messages as directed.
• Acts as liaison between PCPs and specialists outside DH.
• Monitors referral work queues and tracks status.
• Implements and monitors DH policies and procedures.
• Delivers mail and completes tracers and system checks.
• Performs other duties as required.

Skills

Excellent communication

Attention to detail

Prior computer experience

Time management

Interpersonal skills

Education

High school diploma or equivalent

Job description

Dartmouth-Hitchcock Health in Manchester, NH is seeking staff to review, process, and track referrals for services delivered by providers. This role schedules appointments, tests or procedures, responds to patient calls, and supports staff in communicating with patients and physicians.

The position involves handling appointment scheduling, triaging patient questions, processing authorizations, and maintaining referral queues.