Patient Care & Scheduling Coordinator

Dartmouth Health; Lebanon (NH); On-site; USD 25,000 - 38,000; Full time

Job summary

Dartmouth Health is seeking a capable Administrative/Referral Clerk to handle referrals, scheduling, and patient inquiries in a fast-paced environment. You will greet patients, assist with forms, and coordinate with providers and staff to ensure timely care.

Responsibilities include processing referrals, scheduling tests or procedures, and supporting staff with patient communications. A high school diploma and basic computer skills are required, along with strong communication abilities.

Qualifications

• High school graduate or equivalent with 1 year experience in provider office.
• Knowledge of insurance benefit programs and medical terminology.
• Ability to effectively interact with providers, staff, patients and insurance plan representatives a must.
• Able to prioritize multiple tasks.
• Must have prior computer experience, excellent communication skills, and attention to detail.

Responsibilities

• Responds to patient calls providing general information and education.
• Greets patients arriving for appointments and assists patients with forms and use of technology.
• Schedules appointments, tests or procedures and coordinates with clinical staff as needed.
• Reviews schedules daily for accuracy and books/adjusts as needed to ensure fully booked schedules.
• Completes follow up tasks such as booking appointments or scheduling lab/radiology exams.
• Receives incoming calls and processes requests, messages, and transfers as needed.
• Monitors messages and faxes to determine proper course of action in a timely manner.
• Reviews provider schedules and contacts patients for follow up; handles no-shows as per policy.

Skills

Communication skills

Attention to detail

Prior computer experience

Interpersonal skills

Education

High school diploma or equivalent

Tools

Microsoft Office Suite

EHR systems

Job description

Dartmouth Health is seeking a capable Administrative/Referral Clerk to handle referrals, scheduling, and patient inquiries in a fast-paced environment. You will greet patients, assist with forms, and coordinate with providers and staff to ensure timely care.

Responsibilities include processing referrals, scheduling tests or procedures, and supporting staff with patient communications. A high school diploma and basic computer skills are required, along with strong communication abilities.