Patient Care & Scheduling Specialist (Part-Time)

Shields; Boston (MA); On-site; USD 23,000 - 40,000; Part time

Benefits offered by this job

Benefits

Equal opportunity employer

Job summary

Shields Health Care Group is seeking a Patient Care Representative in Boston, MA. This per-diem, part-time role focuses on delivering exceptional customer service, collecting copayments and guiding patients through intake processes with HIPAA compliance.

Responsibilities include assisting with check-in, coordinating with technologists, managing mail and scheduling, and supporting team workflows while ensuring accuracy and confidentiality. Training and onboarding support are also provided.

Qualifications

• High School Diploma required.
• Excellent communication skills and computer proficiency required.
• Attention to detail and typing accuracy required.

Responsibilities

• Greet patients and collect copay/deductible/coinsurance.
• Assist patients with iPad check-in and troubleshoot as needed.
• Identify when language services are needed and coordinate accordingly.
• Distribute films/CDs while maintaining HIPAA and privacy policies.
• Collaborate with technologists/radiologists for proper patient flow.
• Process mail and UPS deliveries and prepare next day’s schedule.

Skills

Customer service

Multitasking

Attention to detail

Communication skills

Typing accuracy

Data entry

Follow instructions

Education

High school diploma

Tools

Electronic Medical Records (EMR)

Job description

Shields Health Care Group is seeking a Patient Care Representative in Boston, MA. This per-diem, part-time role focuses on delivering exceptional customer service, collecting copayments and guiding patients through intake processes with HIPAA compliance.

Responsibilities include assisting with check-in, coordinating with technologists, managing mail and scheduling, and supporting team workflows while ensuring accuracy and confidentiality. Training and onboarding support are also provided.