Patient Care & Scheduling Specialist

Shields Health; Southbridge (MA); On-site; USD 23,000 - 40,000; Full time

Job summary

Shields Health is seeking a patient-focused service representative to greet patients, collect copays, and manage check-in processes. The role involves HIPAA-compliant handling of information, careful data entry, and collaboration with clinicians to ensure smooth patient flow.

The position requires CPR certification, excellent communication and computer skills, and the ability to multitask in a fast-paced healthcare environment. Benefits accompany competitive pay.

Qualifications

• High School Diploma is required.
• CPR certification is required.
• Excellent communication skills and computer proficiency are required.
• Attention to detail and typing accuracy are required.
• Ability to follow instructions with minimal supervision.
• Proven ability to multi task and exceed customer expectations.

Responsibilities

• Greet patients and collect copay/deductible/coinsurance and explain the consent form.
• Assist patients with iPad check-in and troubleshoot as needed.
• Recognize when language services are needed.
• Distribute films/CDs while maintaining HIPAA and privacy policies.
• Collaborate with technologists/radiologists to ensure proper patient flow.
• Handle incoming/outgoing mail and deliveries.
• Prepare setup for next day’s appointments and flag issues.
• Maintain confidentiality of all patient groups.
• Verify and enter information into systems.
• Respond to scheduling emergencies.
• Support Customer Care with machine utilization via templates.
• Answer patient and doctor questions accurately and professionally.
• Inform management of any situations impacting the department or company.
• Stay updated on policy changes.

Skills

CPR certified

Communication skills

Computer proficiency

Detail oriented

Typing accuracy

Follow instructions

Multi-tasking

Education

High School Diploma

Job description

Shields Health is seeking a patient-focused service representative to greet patients, collect copays, and manage check-in processes. The role involves HIPAA-compliant handling of information, careful data entry, and collaboration with clinicians to ensure smooth patient flow.

The position requires CPR certification, excellent communication and computer skills, and the ability to multitask in a fast-paced healthcare environment. Benefits accompany competitive pay.