Patient Care & Scheduling Specialist

Optum; Plymouth (MA); On-site; USD 25,000 - 44,000; Full time

Benefits offered by this job

Paid Time Off

Health Plan options

Dental/Vision/Life Insurance

401(k)

Education Reimbursement

Employee Discounts

Employee Assistance Program

Referral Bonus

Job summary

Optum in Plymouth, MA is seeking a Patient Care Coordinator to support the Primary Care team. The role involves managing complex scheduling, patient outreach, data accuracy, and smooth check-in/out processes to enhance patient experience.

Qualified candidates have a High School Diploma or GED and 1+ year of customer service or healthcare experience; an Associate's Degree in Medical Office Administration is preferred.

Qualifications

• High School Diploma or GED required.
• 1+ years of customer service or healthcare experience.
• Associate's Degree in Medical Office Administration preferred.
• Proficiency with Microsoft Office, scheduling software and electronic medical Records systems (Epic or equivalent).
• Strong problem solving and patient management skills.

Responsibilities

• Serve as a role model and mentor for support staff; assist with onboarding and training.
• Manage complex scheduling tasks, including appointment booking and patient outreach.
• Ensure accurate data collection and reporting, handle follow-up activities and referral tracking.
• Deliver exceptional customer service, resolving escalated issues and supporting patient satisfaction.
• Oversee waiting room operations, verify patient information, and assist with check-in/check-out processes.
• Complete and process forms, prior authorizations, prescription renewals, and other documentation.
• Collaborate with supervisors on coverage and workflow; lead huddles as needed.
• Participate in quality improvement initiatives and special projects.

Skills

customer service

healthcare experience

problem solving

patient management

Education

High School Diploma/GED

Associate's Degree in Medical Office Administration

Tools

Microsoft Office

Scheduling software

Epic (EMR) or equivalent

Job description

Optum in Plymouth, MA is seeking a Patient Care Coordinator to support the Primary Care team. The role involves managing complex scheduling, patient outreach, data accuracy, and smooth check-in/out processes to enhance patient experience.

Qualified candidates have a High School Diploma or GED and 1+ year of customer service or healthcare experience; an Associate's Degree in Medical Office Administration is preferred.