Patient Care & Scheduling Coordinator

Optum; Holden (MA); On-site; USD 22,000 - 40,000; Part time

Benefits offered by this job

Paid Time Off

Medical and Dental Plans

401(k) Savings Plan

Education Reimbursement

Employee Discounts

Job summary

Optum is hiring for a part-time front desk role in Holden, MA. You will answer phones, schedule appointments, greet patients, and manage check-in/check-out tasks. You will handle medical records, support visitors, and maintain logs while delivering friendly, professional service.

The position emphasizes strong communication, bilingual abilities, and basic MS Office skills within a healthcare setting. Benefits and a supportive team culture are offered.

Qualifications

• High School Diploma or GED required.
• 1+ years customer service experience required.
• Bilingual English/Spanish preferred.
• Healthcare setting experience preferred.

Responsibilities

• Answers phones and schedules appointments.
• Greets patients as they arrive and manages wait time.
• Complete check-in and check-out tasks and copy required documents.
• Processes walk-in patients and visitors.
• Manages medical records (files/scans, logs).
• Ensures all correspondence is scanned and filed; maintains logs.
• Establish and maintain effective working relationships with patients, employees, and the public.
• Performs other related duties as assigned.
• Assist with keeping the break room in good order.

Skills

Customer service

Strong communication

Bilingual English/Spanish

Phone etiquette

Microsoft Office

Education

High School Diploma/GED

Tools

Microsoft Office

Electronic Health Records

Job description

Optum is hiring for a part-time front desk role in Holden, MA. You will answer phones, schedule appointments, greet patients, and manage check-in/check-out tasks. You will handle medical records, support visitors, and maintain logs while delivering friendly, professional service.

The position emphasizes strong communication, bilingual abilities, and basic MS Office skills within a healthcare setting. Benefits and a supportive team culture are offered.