Patient Care & Scheduling Coordinator

Optum; Massachusetts; On-site; USD 22,000 - 40,000; Full time

Benefits offered by this job

Paid Time Off

Medical Plan options

Dental, Vision, Life & AD&D Insurance

401(k) Savings Plan

Job summary

Optum is seeking a Practice Support Assistant to join our team in eastern Massachusetts. You will deliver excellent customer service, support patient-clinician relationships, and handle administrative tasks across scheduling, data collection and reporting.

Typical duties include onboarding and training, appointment booking, patient outreach, forms processing, and collaboration with supervisors on workflows. Strong communication and healthcare exposure are preferred; reliable transport required.

Qualifications

• 1+ years of customer service or healthcare experience.
• Access to reliable transportation.
• Associate's Degree in Medical Office Administration (preferred).

Responsibilities

• Serve as a role model and mentor for support staff; assist with onboarding and training
• Manage complex scheduling tasks, including appointment booking and patient outreach
• Ensure accurate data collection and reporting, handle follow-up activities and referral tracking
• Deliver exceptional customer service, resolving escalated issues and supporting patient satisfaction
• Oversee waiting room operations, verify patient information, and assist with check-in/check-out processes
• Complete and process forms, prior authorizations, prescription renewals, and other documentation
• Collaborate with supervisors on coverage and workflow; lead huddles as needed
• Participate in quality improvement initiatives and special projects

Skills

Customer service

Healthcare experience

Scheduling

Data collection

Education

High School Diploma/GED

Associate's Degree in Medical Office Administration

Tools

Epic EMR

Microsoft Office

Scheduling software

Job description

Optum is seeking a Practice Support Assistant to join our team in eastern Massachusetts. You will deliver excellent customer service, support patient-clinician relationships, and handle administrative tasks across scheduling, data collection and reporting.

Typical duties include onboarding and training, appointment booking, patient outreach, forms processing, and collaboration with supervisors on workflows. Strong communication and healthcare exposure are preferred; reliable transport required.