Patient Care Coordinator — Front Desk & Scheduling

Optum; Wallingford (CT); On-site; USD 33,000 - 60,000; Full time

Benefits offered by this job

Comprehensive benefits package

Incentive programs

Equity stock purchase

401k contribution

Job summary

Optum is seeking an Associate Patient Care Coordinator to greet and check in patients, schedule appointments, and manage daily front-desk operations. You will document inquiries in the EHR, balance payments, and support the care team with outreach and coordination across ProHealth locations.

The role requires at least 1 year in a receptionist or customer service role and solid MS Office skills. Epic experience is a plus, with a comprehensive benefits package offered.

Qualifications

• 1+ years of receptionist or customer service experience.
• Intermediate level of computer proficiency in Microsoft Office.

Responsibilities

• Greet and check in patients and schedule appointments.
• Answer incoming calls and document patient inquiries in the EHR.
• Conduct outreach to patients for appointments or follow-up.
• Manage administrative in-basket pools and work queues.
• Scan documents into the EHR per standard protocols.
• Balance payments and prepare deposits.
• Protect patients’ rights by maintaining confidentiality.
• Provide coverage at other ProHealth locations as needed.
• Perform other duties as assigned.

Skills

Receptionist or customer service

MS Office proficiency

Tools

Epic

Job description

Optum is seeking an Associate Patient Care Coordinator to greet and check in patients, schedule appointments, and manage daily front-desk operations. You will document inquiries in the EHR, balance payments, and support the care team with outreach and coordination across ProHealth locations.

The role requires at least 1 year in a receptionist or customer service role and solid MS Office skills. Epic experience is a plus, with a comprehensive benefits package offered.