Care Coordination & Scheduling Specialist

Optum; Southborough (MA); On-site; USD 25,000 - 44,000; Full time

Benefits offered by this job

Comprehensive benefits

Equity stock purchase

401(k) contribution

Job summary

Optum is seeking a Customer Service Associate in Massachusetts to support patient scheduling, insurance verification, and front-desk tasks. The role works in a medical office environment requiring accuracy and empathy with patients.

Responsibilities include verifying coverage, scheduling, pre-appointment communication, and EMR documentation. Prior experience in a medical office and strong communication skills are preferred.

Qualifications

• 1+ years of customer service experience.
• Ability to manage multiple priorities and deadlines.
• Excellent communication, customer service, interpersonal and organizational skills.
• Experience in a medical office is preferred.

Responsibilities

• Verifies and authorizes patient insurance coverage and eligibility.
• Maintains collection records and makes daily cash deposits.
• Schedules patients accurately per department protocols.
• Completes patient check-out and coordinates scheduling.
• Provides education and pre-appointment instructions.

Skills

Customer service

Communication

Multitasking

Attention to detail

Problem solving

Epic EMR

Tools

Epic EMR

Job description

Optum is seeking a Customer Service Associate in Massachusetts to support patient scheduling, insurance verification, and front-desk tasks. The role works in a medical office environment requiring accuracy and empathy with patients.

Responsibilities include verifying coverage, scheduling, pre-appointment communication, and EMR documentation. Prior experience in a medical office and strong communication skills are preferred.