Patient Services & Scheduling Specialist

Brown University Health; Providence (RI); On-site; USD 25,000 - 41,000; Full time

Job summary

Brown University Health in Providence, RI is seeking a patient services representative to handle inbound calls, schedule appointments, and route messages across Brown Health Medical Group Primary Care locations. The role emphasizes compassionate, confidential service aligned with Brown University Health values and core success factors.

You will manage multi-line phone systems, verify patient information, and support high-risk patient communication with the appropriate office, while maintaining

Qualifications

• Experience handling inbound calls in a healthcare setting (preferred).
• Ability to document interactions accurately in EMR.
• Excellent phone etiquette and courteous communication.

Responsibilities

• Addresses inbound calls and communicates with offices about patient matters.
• Answers phone calls in a courteous manner and identifies caller and reason for call.
• Documents interactions in the EMR according to procedures.
• Schedules patient appointments per office guidelines and verifies demographics and pharmacy info.
• Adheres to HIPAA and protects patient privacy.

Job description

Brown University Health in Providence, RI is seeking a patient services representative to handle inbound calls, schedule appointments, and route messages across Brown Health Medical Group Primary Care locations. The role emphasizes compassionate, confidential service aligned with Brown University Health values and core success factors.

You will manage multi-line phone systems, verify patient information, and support high-risk patient communication with the appropriate office, while maintaining