Patient Care & Scheduling Specialist

Brown Medicine; Baltimore (MD); On-site; USD 25,000 - 41,000; Full time

Job summary

Brown University Health is seeking a Customer Service/Patient Support role to handle incoming patient calls, schedule appointments and route messages across office locations. The position emphasizes compassionate service and accurate data entry into the EMR in line with organizational values.

The role requires strict adherence to HIPAA, professional communication, and collaboration with various office teams to ensure seamless patient care and timely information flow.

Qualifications

• Pay range shown for hourly compensation.

Responsibilities

• Addresses inbound calls and communicates with BHMGPC offices about patient matters.
• Answers phone calls in a courteous manner, identifying self and obtaining reason for call.
• Documents all interactions according to SOP and enters information in the EMR.
• Schedules patient appointments according to guidelines for each office location.
• Verifies patient demographics and pharmacy information.
• Follows protocol for handling each call as approved by Brown Health Medical Group Primary Care.
• Effectively manages multi-line phone system.
• Coordinates communication regarding high-risk patients with the appropriate office or department.
• Adheres to HIPAA and protects patient privacy.

Job description

Brown University Health is seeking a Customer Service/Patient Support role to handle incoming patient calls, schedule appointments and route messages across office locations. The position emphasizes compassionate service and accurate data entry into the EMR in line with organizational values.

The role requires strict adherence to HIPAA, professional communication, and collaboration with various office teams to ensure seamless patient care and timely information flow.