Patient Care Front Office Specialist

Concentra, Inc; Madison (WI); On-site; USD 36,000 - 48,000; Full time

Benefits offered by this job

401(k) with employer match

Medical, Vision, Dental, Telehealth

Life & Disability Insurance

Paid Time Off

Tuition Reimbursement

Commuter Benefits

Dependent Care Spending Account

Employee Discounts

Job summary

Concentra, Inc. is hiring a Patient Service Specialist in Madison, WI, to perform front desk and administrative duties essential to patient care. You will greet patients, manage registrations, schedule appointments, and maintain accurate records within the patient management system.

Ideal candidates have strong customer service skills, attention to detail, and proficient use of Microsoft Office. This full-time role offers benefits and opportunities to grow within a national healthcare provider.

Qualifications

• High School Diploma or GED required.
• 6 months to 1 year of related experience.
• Knowledge of state-specific occupational medicine requirements preferred.

Responsibilities

• Greet patients and visitors.
• Check in patients using the patient management system.
• Explain forms and ensure proper completion of paperwork.
• Answer incoming calls and direct to appropriate staff.
• Obtain authorizations as needed for services.
• Schedule and coordinate patient appointments and reminders.
• Assist in processing referrals and related documentation.
• Support center operations and maintain neat, orderly front desk area.

Skills

Customer service

Attention to detail

Communication

Problem solving

HIPAA compliance

Education

High School Diploma or GED

Tools

Microsoft Office

Job description

Concentra, Inc. is hiring a Patient Service Specialist in Madison, WI, to perform front desk and administrative duties essential to patient care. You will greet patients, manage registrations, schedule appointments, and maintain accurate records within the patient management system.

Ideal candidates have strong customer service skills, attention to detail, and proficient use of Microsoft Office. This full-time role offers benefits and opportunities to grow within a national healthcare provider.