Front Office Patient Experience Specialist - PRN

Concentra, Inc; Madison (WI); On-site; USD 22,000 - 30,000; Full time

Job summary

Concentra, Inc in Madison, WI is seeking a Patient Service Specialist PRN to perform complex administrative duties in a medical center front office. The role includes patient registration, scheduling, phone management, and ensuring a welcoming, compliant patient experience.

The position requires high school level education with up to a year of related experience. Per diem hours offer flexibility while supporting essential patient care operations.

Qualifications

• High school diploma or GED required.
• 6 months to 1 year of related experience preferred.
• Working knowledge of state occupational medicine requirements preferred.

Responsibilities

• Greet patients and visitors.
• Communicate wait times to patients and direct them accordingly.
• Obtain authorization to process patients for services.
• Check in patients using the patient management system.
• Explain forms and ensure proper completion of paperwork.
• Answer incoming calls and direct the caller appropriately.
• Schedule reminders, rescheduling, or cancellations with patients.
• Check out patients and distribute records in the system.
• File paperwork, medical records, and correspondence.
• Maintain office supplies inventory.
• Follow HIPAA guidelines and safety rules.
• Attend center staff meetings and training as required.
• Assist in processing referrals and daily administrative tasks.

Skills

Service mentality

Attention to detail

Sense of urgency

Initiative

Flexibility

Customer service

Communication

HIPAA awareness

Education

High School Diploma or GED

Tools

Microsoft Office

Job description

Concentra, Inc in Madison, WI is seeking a Patient Service Specialist PRN to perform complex administrative duties in a medical center front office. The role includes patient registration, scheduling, phone management, and ensuring a welcoming, compliant patient experience.

The position requires high school level education with up to a year of related experience. Per diem hours offer flexibility while supporting essential patient care operations.