Patient Care & Scheduling Specialist

Hear Wright, Inc; Glendale (AZ); On-site; USD 57,308,000 - 63,039,000; Full time

Benefits offered by this job

PTO & Paid Holidays

Medical, dental, vision, and HSA

401K+ Match

Maternity Leave

Short Term and Long Term Disability

Free Life Insurance

Pet Insurance

Steeply discounted Hearing Aids and 
•

Daycare Flex Savings Plan

Growth and development opportunities

Job summary

HearingLife is seeking a Patient Care Coordinator to be the face of our retail clinics nationwide, delivering a positive patient experience and supporting clinic operations.

You will attract new patients, handle administrative tasks, schedule appointments, verify insurance, process payments, and maintain inventory while upholding HIPAA standards. We offer onboarding and growth opportunities.

Qualifications

• High school diploma or GED required; college degree preferred.
• Minimum of 1-2 years of experience in a customer service, administrative, or healthcare-related role.
• Strong interpersonal and communication skills (verbal and written).
• Exceptional organizational skills with attention to detail.
• Ability to multitask and manage time effectively in a fast-paced environment.
• Comfortable using technology, including scheduling software and EMR systems.

Responsibilities

• Welcome all patients and maintain high level of customer service.
• Inbound and outbound phone calls, 50-75 per day.
• Schedule & confirm all patient appointments.
• PPI intake and processing.
• Collect and verify medical insurance information for patients.
• Ordering and receiving office supplies.
• Payment processing.
• Hearing aid supplies inventory management.
• Maintain office cleanliness.
• Uphold and maintain all HIPAA standards.

Skills

Interpersonal skills

Communication skills

Customer service

Time management

multitasking

Education

High school diploma or GED

College degree preferred

Tools

Scheduling software

Electronic Medical Records (EMR)

Job description

HearingLife is seeking a Patient Care Coordinator to be the face of our retail clinics nationwide, delivering a positive patient experience and supporting clinic operations.

You will attract new patients, handle administrative tasks, schedule appointments, verify insurance, process payments, and maintain inventory while upholding HIPAA standards. We offer onboarding and growth opportunities.