Patient Care & Scheduling Specialist

UC Health; Cincinnati (OH); On-site; USD 42,000 - 62,000; Full time

Job summary

UC Health in Cincinnati, OH is seeking an administrative coordinator to serve as an ambassador of care for patients before and after visits and procedures. The role supports clinics and providers by improving workflows and patient satisfaction throughout the clinic and OR.

The position manages scheduling, data management, and pre-authorization tasks to ensure departmental consistency and timely care. Collaboration with clinical teams is essential.

Qualifications

• Minimum: High School Diploma or GED.
• 1-2 years of equivalent experience.
• Must have vast knowledge of medical terminology for accuracy in chart review.
• Excellent customer service, organization, and self-starting abilities.

Responsibilities

• Answers telephone and direct to correct person.
• Manages Outlook Calendar for providers within the clinic.
• Manages office incoming mail.
• Manages incoming communication related to case authorization.
• Validates registration information with patients and verifies all third-party payors (e.g., BWC, accident insurance).
• Engages in population appropriate communication.
• Gives clear instructions to patients/family regarding treatment, diagnostic, procedural or surgical plan as directed by clinical team.
• Monitors and coordinates timely follow up for planned diagnostic procedure.
• Prepares for upcoming clinics related to procedural planning.
• Coordinate clinic template changes required to meet case and procedural obligations.
• Coordinates provider calendar related to faculty obligations.
• Performs in-basket management tasks.
• Coordinates completion of FMLA, Disability, BWC forms.

Skills

Medical terminology

Attention to detail

Organization

Customer service

Self-starting

Communication

Education

High School Diploma or GED

Tools

Outlook

Payer portals

Job description

UC Health in Cincinnati, OH is seeking an administrative coordinator to serve as an ambassador of care for patients before and after visits and procedures. The role supports clinics and providers by improving workflows and patient satisfaction throughout the clinic and OR.

The position manages scheduling, data management, and pre-authorization tasks to ensure departmental consistency and timely care. Collaboration with clinical teams is essential.