Patient Care & Clinic Operations Specialist

UC Health; Cincinnati (OH); On-site; USD 42,000 - 66,000; Full time

Job summary

UC Health in Cincinnati seeks a dedicated Administrative Coordinator to support clinics and providers before, during, and after patient visits. The role focuses on enabling departmental workflows, improving patient satisfaction, and ensuring accurate documentation in the EMR (EPIC).

The position handles scheduling, registration, data management, and pre-visit planning, functioning as a central resource for clinic operations while coordinating communications and supplies to sustain efficient

Qualifications

• Minimum: High School Diploma or GED.
• Preferred: Associates Degree.
• Minimum: 2 Years equivalent experience.
• Preferred: 3-5 Years equivalent experience.
• Excellent customer service skills; multitasking ability; strong interpersonal skills; ability to train others as needed.

Responsibilities

• Answer telephone and direct to correct person.
• Manage Outlook Calendar for providers within the clinic.
• Communicate with patients regarding scheduling.
• Manage office incoming mail and prepare charts/records.
• Obtain records for upcoming clinic and prepare FMLA/Disability paperwork.
• Order supplies and manage inventory; train new staff as needed.
• Schedule and coordinate patient services including appointments, surgeries, tests.
• Review daily schedules and communicate changes to leadership.
• Assist providers in documenting notes and orders in the EMR (EPIC).
• Verify patient information during registration and collect co-pays.
• Place reminder calls and handle cancellations to open spots.
• Create EPIC accounts for patients and complete required documentation.

Skills

Customer service

Multitask

Interpersonal skills

Train others

Education

High School Diploma or GED

Associates Degree

Tools

EPIC

Outlook

Job description

UC Health in Cincinnati seeks a dedicated Administrative Coordinator to support clinics and providers before, during, and after patient visits. The role focuses on enabling departmental workflows, improving patient satisfaction, and ensuring accurate documentation in the EMR (EPIC).

The position handles scheduling, registration, data management, and pre-visit planning, functioning as a central resource for clinic operations while coordinating communications and supplies to sustain efficient