Patient Experience Specialist

UC Health; Cincinnati (OH); On-site; USD 32,000 - 42,000; Full time

Job summary

UC Health is seeking a Patient Services Representative in Cincinnati, OH. The role is the main contact for patients, handling inquiries, guiding them through registration, pre-authorization, and insurance processes with an emphasis on compassionate service.

The candidate will coordinate scheduling, support registration data collection, and assist with clinical coordination while upholding HIPAA standards across interactions.

Qualifications

• High School Diploma or GED required.
• Associate's Degree preferred.
• 0–6 months of related experience required.
• 1–2 years of related experience preferred.

Responsibilities

• Engage with patients and families, ensuring clear, compassionate communication.
• Explain treatments and involve guardians in care planning.
• Identify patient needs and coordinate with care teams.
• Maintain HIPAA compliance and protect patient information.
• Assist with scheduling, registration, and insurance verification.
• Place reminder calls and support clinical coordination.

Skills

Communication skills

Customer service

HIPAA knowledge

Scheduling

Patient interaction

Education

High School Diploma or GED

Associate's Degree

Tools

MyChart enrollment

Job description

UC Health is seeking a Patient Services Representative in Cincinnati, OH. The role is the main contact for patients, handling inquiries, guiding them through registration, pre-authorization, and insurance processes with an emphasis on compassionate service.

The candidate will coordinate scheduling, support registration data collection, and assist with clinical coordination while upholding HIPAA standards across interactions.