Internal Medicine Care Concierge & Scheduler

UC Health; Olde West Chester (OH); On-site; USD 32,000 - 52,000; Full time

Job summary

UC Health in West Chester, OH is seeking a patient services/administrative support role to serve as an ambassador of care for patients before and after visits. The position supports clinics and providers, helping with workflows and procedures to ensure smooth scheduling and patient satisfaction.

Responsibilities include managing calendars, coordinating patient services, and entering data into the EMR. The role emphasizes strong customer service, multitasking, and teamwork within the clinic

Qualifications

• High School Diploma or GED required; Associates preferred.
• Minimum 2 years of relevant experience; 3–5 years preferred.
• Excellent customer service and multitasking abilities.
• Strong interpersonal and training capabilities.

Responsibilities

• Answer phones and direct calls to the correct person.
• Manage provider Outlook calendars and clinic scheduling.
• Communicate with patients by phone and in person about scheduling.
• Prepare charts and obtain records for upcoming clinics.
• Enter and manage data in the EMR system (EPIC).
• Support department workflows and training of new staff.

Skills

Customer service

Multitasking

Interpersonal skills

Train others

Education

High School Diploma or GED

Associate's degree (preferred)

Tools

Outlook

EPIC EMR

Job description

UC Health in West Chester, OH is seeking a patient services/administrative support role to serve as an ambassador of care for patients before and after visits. The position supports clinics and providers, helping with workflows and procedures to ensure smooth scheduling and patient satisfaction.

Responsibilities include managing calendars, coordinating patient services, and entering data into the EMR. The role emphasizes strong customer service, multitasking, and teamwork within the clinic