Patient Experience Coordinator

UC Health; Cincinnati (OH); On-site; USD 22,000 - 30,000; Full time

Job summary

UC Health is seeking a Full Time Patient Services Representative for Internal Medicine in Cincinnati, OH. The role serves as the main point of contact for patients entering and exiting facilities, exemplifying client-focused service and compassion.

The position emphasizes accurate data collection, scheduling support, and coordination of pre-registration and insurance processes while maintaining HIPAA compliance and a welcoming environment for patients and families.

Qualifications

• High School Diploma or GED required.
• Associate's Degree preferred.
• 0-6 months equivalent experience required.
• 1-2 years of equivalent experience preferred.

Responsibilities

• Engages in population appropriate communication.
• Gives clear instructions to patients/family regarding treatment.
• Involves family/guardian in assessment and continuing care.
• Identifies physical limitations of patients and deploys intervention when necessary.
• Recognizes and responds to patients/families with behavioral health problems.
• Interprets population-related data and plans care appropriately.
• Performs treatments, administers medication or operates equipment safely.

Skills

Customer service

Communication skills

Education

High School Diploma or GED

Associate's Degree

Job description

UC Health is seeking a Full Time Patient Services Representative for Internal Medicine in Cincinnati, OH. The role serves as the main point of contact for patients entering and exiting facilities, exemplifying client-focused service and compassion.

The position emphasizes accurate data collection, scheduling support, and coordination of pre-registration and insurance processes while maintaining HIPAA compliance and a welcoming environment for patients and families.