Patient Care Coordinator Optometry Front Desk & Scheduling

Total Vision; Riverside (CA); On-site; USD 32,000 - 46,000; Full time

Job summary

Total Vision LLC is a group of optometry practices actively growing and seeking a courteous front desk professional to greet patients, manage check-in, and coordinate appointments. You will handle calls, verify insurance, and support the clinicians with accurate charting and patient flow.

The ideal candidate is bilingual (English/Spanish), comfortable multitasking in a fast-paced setting, and proficient with standard office equipment and EHR systems used in optometry.

Qualifications

• Flexibility in addressing a broad spectrum of patient requirements.
• Ability to cultivate positive patient rapport and retention.
• Strong communication skills and ability to manage priorities.
• Ability to multi-task and meet deadlines in a fast-paced setting.
• Proficiency with office equipment and optometry systems.

Responsibilities

• Greet patients and complete check-in processes.
• Answer phones, schedule appointments, and transcribe messages.
• Verify insurance eligibility and review claims as needed.
• Scan and enter documents into the EHR system.
• Confirm next-day appointments and reschedule as required.
• Prepare charts for upcoming appointments and manage recalls.
• Process contact lens sales and maintain front desk organization.
• Follow opening/closing procedures as assigned.

Skills

Flexibility

Patient rapport

Communication skills

Multi-tasking

Optometry systems

Education

High school diploma

Job description

Total Vision LLC is a group of optometry practices actively growing and seeking a courteous front desk professional to greet patients, manage check-in, and coordinate appointments. You will handle calls, verify insurance, and support the clinicians with accurate charting and patient flow.

The ideal candidate is bilingual (English/Spanish), comfortable multitasking in a fast-paced setting, and proficient with standard office equipment and EHR systems used in optometry.