Patient Care & Scheduling Coordinator — VA

U.S. Department of Veterans Affairs; Vancouver (WA); On-site; USD 41,000 - 66,000; Full time

Job summary

U.S. Department of Veterans Affairs is seeking a Medical Support Assistant to support Prosthetics and PSAS scheduling and front-line duties. The role involves managing appointment scheduling, handling patient inquiries, processing referrals, and maintaining accurate records in CPRS and VISTA.

The position requires strong clerical skills, attention to detail, and the ability to coordinate care across multiple locations. Telework is allowed on an ad-hoc basis; standard hours apply.

Qualifications

• Transcript or proof of education required with application.
• Experience with scheduling and clerical tasks preferred.
• Ability to handle telephone inquiries and patient questions.

Responsibilities

• Performs scheduling for Orthotic and Prosthetics Consults and Repair orders.
• Carries out clerical duties related to patient care across PSAS areas.
• Answers telephone inquiries and records messages for prosthetic services.
• Provides front-line assistance to customers with questions or concerns.
• Facilitates refill requests for patients in person or by phone.
• Arranges and schedules patient appointments at multiple locations.
• Manages daily appointment list, including cancellations and no-shows.
• Orients new staff to CPRS, VISTA, and patient file locations.

Skills

Scheduling

Clerical work

Customer service

Telephone handling

Front-line support

Education

High school diploma or equivalent

Tools

VISTA

CPRS

Job description

U.S. Department of Veterans Affairs is seeking a Medical Support Assistant to support Prosthetics and PSAS scheduling and front-line duties. The role involves managing appointment scheduling, handling patient inquiries, processing referrals, and maintaining accurate records in CPRS and VISTA.

The position requires strong clerical skills, attention to detail, and the ability to coordinate care across multiple locations. Telework is allowed on an ad-hoc basis; standard hours apply.