Patient Care Coordinator – Hearing Health & Growth

Demant; Lorton (VA); On-site; USD 26,000 - 32,000; Full time

Benefits offered by this job

PTO & Paid Holidays

Work-Life balance is VERY important to

Medical, dental, vision, and HSA

401K+ Match

Maternity Leave

Short Term and Long-Term Disability

Free Life Insurance

Pet Insurance

Steeply discounted Hearing Aids and 49

Daycare Flex Savings Plan

Growth and development opportunities

Job summary

HearingLife in Lorton, VA is hiring a Patient Care Coordinator to be the face of our retail clinics nationwide. The role focuses on delivering exceptional patient experiences while supporting clinic revenue goals through administrative tasks and patient coordination.

Responsibilities include answering 50–75 calls daily, scheduling appointments, collecting insurance information, processing payments, managing inventory, and ensuring HIPAA compliance in a fast-paced environment.

Qualifications

• High school diploma or GED; college degree preferred.
• 1–2 years in customer service, administrative, or healthcare-related role.

Responsibilities

• Welcome all patients and maintain high level of customer service.
• Inbound and outbound phone calls, 50-75 per day.
• Schedule and confirm all patient appointments.
• PPI intake and processing.
• Collect and verify medical insurance information for patients.
• Ordering and receiving office supplies.
• Payment processing.
• Hearing aid supplies inventory management.
• Maintain office cleanliness.
• Uphold and maintain all HIPAA standards.

Skills

Interpersonal skills

Communication skills

Organizational skills

Time management

Tech proficiency

Education

High school diploma or GED

Tools

Scheduling software

EMR systems

Job description

HearingLife in Lorton, VA is hiring a Patient Care Coordinator to be the face of our retail clinics nationwide. The role focuses on delivering exceptional patient experiences while supporting clinic revenue goals through administrative tasks and patient coordination.

Responsibilities include answering 50–75 calls daily, scheduling appointments, collecting insurance information, processing payments, managing inventory, and ensuring HIPAA compliance in a fast-paced environment.