Patient Care & Scheduling Coordinator

EssilorLuxottica; Whittier (CA); On-site; USD 27,000 - 35,000; Full time

Job summary

EssilorLuxottica operates a vision care practice that delivers full-scope optometric services with modern technology. The role supports daily admin tasks, patient flow, and insurance eligibility, contributing to an exceptional patient experience in a busy optical setting.

The position emphasizes teamwork, confidentiality, and professional development, with weekend/evening shifts as needed to meet patient needs in the Whittier area.

Qualifications

• 2+ years of office experience in a healthcare setting.
• Strong customer service skills.
• Strong communicator and listener.
• Problem solving ability.

Responsibilities

• Greets patients without delay and answers calls promptly.
• Schedules appointments to optimize provider time and patient flow.
• Notifies providers of delays and prepares clinical areas for visits.
• Handles reminders for appointments and order pickups.
• Maintains patient financial records and processes charges and claims.
• Keeps inventory and orders supplies in cooperation with Practice Manager.
• Protects patient confidentiality per HIPAA and privacy rules.
• Ensures office systems are maintained and safety standards met.
• Adheres to attendance, dress code, and company policies.

Skills

Customer service

Communication

Problem solving

Education

High School diploma or equivalent

Tools

Point-of-Sale systems

Patient management software

Office software

Job description

EssilorLuxottica operates a vision care practice that delivers full-scope optometric services with modern technology. The role supports daily admin tasks, patient flow, and insurance eligibility, contributing to an exceptional patient experience in a busy optical setting.

The position emphasizes teamwork, confidentiality, and professional development, with weekend/evening shifts as needed to meet patient needs in the Whittier area.