Patient Services Coordinator & Scheduling Specialist

Mount Sinai Medical Center; New York (NY); On-site; USD 27,552 - 46,838; Full time

Job summary

Mount Sinai Health System in New York seeks a Patient Coordinator I to greet patients, verify demographics and insurance, and ensure coverage for the physician they are seeing. This role may function in a call-center capacity to support scheduling and patient flow.

You will update records in the practice management system, handle HIPAA paperwork, collect co-pays, and coordinate referrals or authorizations. The position requires on-site training and preference for prior medical office scheduling

Qualifications

• High School diploma or GED is required.
• At least 1 year physician practice experience.
• On-site training of at least one week will be provided.
• Experience with medical office scheduling and practice management systems preferred (IDX or similar).

Responsibilities

• Greet patients in person or by phone and update insurance/demographics in the practice management system.
• Verify insurance coverage before or at arrival to ensure appropriate physician coverage.
• Coordinate with staff to ensure patient arrival and that medical records are available for the physician.
• Process HIPAA paperwork and other necessary institutional forms.
• Collect co-pays and provide receipts following cash-control procedures.
• Schedule follow-up appointments when needed and guide patients on records requests.
• Enter simple charges or collect payments and prepare deposits.
• Answer phones and schedule appointments as part of call center duties.
• Adhere to HIPAA and PHI handling requirements and remind patients of next-day appointments.

Skills

Communication skills

HIPAA compliance

Medical office experience

Education

High School diploma or GED

Tools

IDX or practice management system

Job description

Mount Sinai Health System in New York seeks a Patient Coordinator I to greet patients, verify demographics and insurance, and ensure coverage for the physician they are seeing. This role may function in a call-center capacity to support scheduling and patient flow.

You will update records in the practice management system, handle HIPAA paperwork, collect co-pays, and coordinate referrals or authorizations. The position requires on-site training and preference for prior medical office scheduling