Patient Care & Scheduling Coordinator

Hospital for Special Surgery; New York (NY); On-site; USD 38,000 - 58,000; Full time

Job summary

Hospital for Special Surgery is seeking a Front Desk/Administrative Assistant to support patient flow and office operations. You will greet patients, answer calls, schedule appointments, and assist with billing and chart documentation using Epic. This role requires strong communication, organizational skills, and a patient‑focused approach.

Regular full-time, with compensation aligned to base pay scales. The position offers opportunities for professional growth within a leading hospital setting

Qualifications

• High School Diploma or GED required.
• Experience in healthcare administration preferred.
• Licensure/certification as applicable to medical office roles is required or preferred.

Responsibilities

• Answer phones and greet patients courteously.
• Schedule appointments and coordinate referrals.
• Process check-out, billing, and chart documentation; manage pre-authorizations as needed.
• Utilize Epic for scheduling, billing and patient records.

Skills

Verbal communication

Written communication

Customer service

Multitasking

Organization

Teamwork

Problem solving

Attention to detail

Healthcare terminology

Epic experience

Education

High School Diploma or GED

Tools

Epic

Job description

Hospital for Special Surgery is seeking a Front Desk/Administrative Assistant to support patient flow and office operations. You will greet patients, answer calls, schedule appointments, and assist with billing and chart documentation using Epic. This role requires strong communication, organizational skills, and a patient‑focused approach.

Regular full-time, with compensation aligned to base pay scales. The position offers opportunities for professional growth within a leading hospital setting