Patient Services Administrator (Medical Office)

Hospital for Special Surgery; New York (NY); On-site; USD 103,458,000 - 107,040,000; Full time

Job summary

Hospital for Special Surgery in New York, NY is seeking a patient services coordinator to greet patients, schedule appointments, manage check-out processes, and assist with referrals. You will use Epic and MS Office, maintain accurate charts, and provide excellent customer service.

The role emphasizes teamwork, clear communication, multitasking in a fast-paced environment, and adherence to policies. Bachelor’s degree preferred; high school diploma required.

Qualifications

• High school diploma required; Bachelor's degree preferred.
• Excellent verbal and written communication.
• Strong customer service orientation.
• Ability to multitask in a fast-paced environment.
• Strong typing and computer skills (45–60 wpm).

Responsibilities

• Answer phones and greet patients courteously and professionally.
• Schedule appointments and coordinate referrals with accuracy.
• Assist with check-out, copay collection, and chart documentation.
• Proficient in Epic and Microsoft Office; maintain patient records.
• Collaborate with clinical staff to ensure smooth patient flow.

Skills

Communication skills

Customer service

Team collaboration

Typing 45-60 wpm

Multitasking

Detail-oriented

Computer skills

Education

High School Diploma

Bachelor's degree preferred

Tools

Epic

Job description

Hospital for Special Surgery in New York, NY is seeking a patient services coordinator to greet patients, schedule appointments, manage check-out processes, and assist with referrals. You will use Epic and MS Office, maintain accurate charts, and provide excellent customer service.

The role emphasizes teamwork, clear communication, multitasking in a fast-paced environment, and adherence to policies. Bachelor’s degree preferred; high school diploma required.